Clear expectations help customers understand what can be returned, how requests are handled, and when refunds are issued.
Eligible items may be requested for return within 30 days of delivery. Replace this timeframe with the store’s final policy.
Items must generally be unworn, unused, unwashed, and returned with original packaging or tags. Proof of purchase may be required.
Products created specifically for a customer, including print-on-demand or personalized items, may be final sale unless they arrive damaged, defective, or materially different from the order.
Contact support promptly and include the order number, a description of the issue, and clear photos. The store should state the reporting window that applies.
Customers should contact support before mailing a return. Unauthorized returns may be delayed or refused. Provide the actual return address only after the return is approved.
State whether the customer or store pays return shipping, and identify any exceptions for damaged or incorrect products.
Approved refunds are issued to the original payment method after inspection. Banks and card providers may require additional processing time.
Explain whether direct exchanges are available or whether customers must return an eligible item and place a new order.
Start a return request through the Contact Us page or email support@example.com.
This is editable starter copy, not legal advice. Align it with the fulfillment partner’s actual return rules before launch.
